This outline of tour conditions represents part of the terms of transaction
stipulated in Article 12-4 of the Travel Agency Law, and the contract
specifying services rendered for travel and other matters as stated in Article
12-5 of the above mentioned law.


[Tours operated by Japan Gray Line/Nippon Travel Agency/
Hankyu Travel International]


1. Contract for Agent-Organized Tours
(1) Responsibility rests with the companies operating Agent-Organized Tours,
Japan Holiday Tours, hereinafter referred to as JHT. Tour code of TM/TA/TAR/
TO/TOL/ TS1/TS1L/TS2/TS2L/TS3/TS3L are operated by Japan Gray Line
Co., Ltd., (Licensed Travel Agency No.35) hereinafter referred to as JGL, NM/
NA/KMA/KF/KFP/K2 are operated by Nippon Travel Agency Co., Ltd.,
(Licensed Travel Agency No. 2) hereinafter referred to as NTA, OA-4/ OB-4/
OC-4 are operated by Hankyu Travel International Co., Ltd., (Licensed Travel
Agency No. 43) hereinafter referred to as HTR. The name in full appears in
the tour pamphlets. Clients joining such tours shall conclude an Agent-
Organized Tour Contract, hereinafter referred to as the Travel Contract, with
the following.

• Japan Gray Line Co., Ltd.
Address: 14-6, Kojimachi 2-chome, Chiyoda-ku, Tokyo
102-0083
Commissioner of Japan Tourism Agency Registered
Travel Agency No. 35
Takao Toyama - Certified Travel Service Supervisor
• Nippon Travel Agency Co., Ltd.
Address:19-1, Nihombashi 1-chome, Chuo-ku, Tokyo
103-8266
Commissioner of Japan Tourism Agency Registered
Travel Agency No. 2
Yasuyuki Kida - Executive Officer, General Manager
• Hankyu Travel International Co., Ltd.
Address: KHD Tokyo Building, 3-9, Shimbashi 3-chome, Minato-ku, Tokyo
105-0004
Commissioner of Japan Tourism Agency Registered
Travel Agency No. 43
Keigo Uochi - General Manager

(2) The content and conditions of the contract shall conform to those
specified for each tour itinerary, conditions as specified hereunder, the final
itinerary handed to clients before departure, hereinafter referred to as the
“Final Tour Itinerary”, and Agent-Organized Tours as described in JHT’s
general terms and conditions as based on the Travel Agency Law, hereinafter
referred to as “General Terms and Conditions of Agent Organized Tours”.

2. Application for Agent-Organized Tour Contracts and
 Their Conclusion

(1) The client shall provide on the JHT application form information as
required by JHT and submit the form together with the necessary reservation
deposit. Said deposit shall be applied to the tour fare, cancellation charges or
penalties.
(2) JHT may accept applications for travel contracts by telephone, mail,
facsimile and other means of communication. In such cases, the client shall
submit the application form and reservation deposit to JHT within 3 days,
from the day after acceptance of application is confirmed. If the client fails to
supply the required application form and deposit within 3 days, the
reservation shall be voided.
(3) The Travel Contract shall become valid upon acceptance by JHT and
receipt of the reservation deposit.
(4) Deposit (per person)
The reservation deposit shall be 10 percent of the tour fare.
(5) The client shall notify JHT when submitting application if special
considerations are required during the tour period, and JHT shall comply with
such requests when feasible.

3. Special Conditions of Tour Application
(1) A client under 20 years of age and traveling alone during the tour period
shall provide JHT with the written consent of his/her guardian. Clients under
15 years of age must be accompanied by a parent or guardian.
(2) JHT may refuse an application if the client’s age, qualifications, skills and
other conditions do not conform to those designated for tours aimed at
specific customer categories or purposes.
(3) Clients who require special attention from JHT during the tour due to
chronic disease, general ill-health, pregnancy or physical handicap shall
advise JHT of this when applying for the tour. JHT shall comply with such
requests to the extent deemed feasible and reasonable. In such cases, JHT
may require clients to present a medical certificate. JHT may refuse a client’s
application if conditions at travel destinations and facilities are such that safe,
smooth tour operation cannot be guaranteed, or require that the client be
accompanied by an escort. Notification concerning acceptance or rejection of
client participation in the tour shall be made by JHT within 1 week after the
application is submitted.
(4) If JHT determines that the client needs medical diagnosis or treatment by
a physician owing to illness, functional disease or other reasons during the
tour, JHT shall take measures necessary to ensure smooth operation of the
tour. All costs resulting from such measures shall be borne by the client.
(5) Independent activities for reasons of the client’s own choosing shall not
be arranged by JHT during the tour. However, JHT may, depending on the
tour course, arrange such activities under separate conditions.
(6) JHT may refuse client participation if it determines that he or she
threatens to embarrass, inconvenience or interfere with the collective
activities of tour participants.
(7) JHT may also refuse client participation in the tour for operational
reasons.

4. Contract Document and Final Tour Itinerary
(1) After the client has entered into a Tour Contract with JHT as stipulated in
Articles 2 & 3 above, the brochures and the tour conditions listed herein shall
be included in the Travel Contract.
(2) Unless specified in the Travel Contract, JHT shall deliver to the client the
Final Tour Itinerary, showing the time and place for assembly, mode of
transport, and lodging facilities not later than 1 day prior to the tour departure
date. Irrespective of the above, when application for the Agent-Organized
Tour is made on or after 7 days prior to the eve of tour departure, the Final
Tour Itinerary shall be presented to the client by the departure date.
(3) The scope of travel services for which JHT is liable in arranging and
administering the itinerary shall be specified in the Travel Contract as stated
in Paragraph (1) mentioned above and in the Final Tour Itinerary as stipulated
in Paragraph (2) mentioned above.

5. Payment of Tour Fare
Payment of tour fare in full must be made prior to the departure time. A travel
contract is deemed to be concluded and become effective upon receipt of full
payment.

6. Amount of Tour Fare
(1) Clients 12 years of age and older shall be charged the adult fare, and
those aged 6 to 11 years old shall be charged the child fare unless otherwise
specified. However, when a tour includes air travel, children aged 3 to 5 will
be charged the infant fare.
One child 5 years of age or younger can join the tour in the company of an
adult, but will receive no services such as meals or bed. If there is more than
1 child, 1 child fare will be charged for each additional child 5 years of age or
younger. This does not apply to tours for which infant fares are quoted.
(2) The fare is indicated for each tour course. Clients are asked to confirm the
fare according to the departure date and the number of participants.

7. Included in the Tour Fare
A. TM/TA/TAR/TO/TOL/TS1/TS1L/TS2/TS2L/TS3/TS3L operated by JGL.
Please note that the items included in the tour fare are only those as
specified in the itinerary.
• Meals: Only the meals specified in the itinerary.
• Railways: Non-reserved tourist class seats are used on JR Shinkansen
(Bullet Train ) from Odawara to Tokyo.
• Sightseeing & Excursions: By deluxe motorcoach and/ or local conveyance
where specified in each itinerary basically on a seat-sharing basis. A minibus
may be used when the total number of participants is small. In some
cases, a taxi may be used for pick-up & return services.
• Admission: To all points of interest in each itinerary.
• Escort Service: English-speaking guide services are provided during
sightseeing. As a general rule, a tour guide will accompany you on the tour
bus back to Tokyo after Odawara station. In this case, the tour guide will not
board the Bullet train (Shinkansen) between Odawara and Tokyo to
accompany you due to operational reasons. An English speaking guide or
assistant will be provided for pick-up and return services. However, the tour
guide or assistant may not accompany you when providing such services
due to operational reasons. (For example, when a taxi is used for such
services.) A tour guide will not accompany you for transfer service from Lake
Ashi to the hotel in Hakone.
• Gratuities: Gratuities to motorcoach drivers, etc.
• Tax: The Consumption Tax.
• Remarks: Administration and operation control of JGL Organized Tours will
be done at the above-stated address. In principle, JGL will not make refunds
for the above fare even if clients choose not to use the relevant services.
B. NM/NA/KMA/KF/KFP/K2 operated by NTA.
The following may eventually include items unrelated to the tours you
choose. Please note that the items included in the tour fare are only those as
specified in the itinerary.
NM/NA/KMA/KF/KFP
• Railways: Reserved tourist class seats are used on Kintetsu Express Train
from Kyoto to Nara and vice versa.
• Sightseeing & Excursions: For Kyoto tour, public city bus will be used to
move from Kyoto station to Higashiyama area. Then tour starts on foot to visit
the places in the tour itinerary. For Nara tour, Kintetsu express train will be
used to travel from Kyoto to Nara and vice versa. In Nara, sightseeing will be
on foot to visit the places in the tour itinerary.
The tour starts on foot to visit the places in the itinerary.
For Arashiyama tour, JR line will be used to travel from Kyoto station to Saga
Arashiyama station.
In Arashiyama area, sightseeing will be on foot to visit the places in the
itinerary.
• Admission: To all points of interest in each escort service.
• Escort Service: English-speaking guide services are provided during
sightseeing.
• Tax: The Consumption Tax.
• Remarks: In principle, NTA will not make refunds for the above fare even if
clients choose not to use the relevant services. Clients are requested to
assemble at Kyoto station by your own arrangements. Pick up service at
hotels are not available.
K2
• Hotel rooms: Rooms with private bath on a two-in-a-room basis at the
hotels specified in each itinerary.
For single room occupancy by choice or circumstances, extra charges will be
required as shown in the respective column in each itinerary.
Triple room may be provided as a twin room with one extra bed.
• Meals: Only the meals specified in each itinerary.
• Railways: Tourist-class reserved seats on JR Shinkansen (Bullet Train).
• Gratuities: Gratuities to hotel servants, porters and chauffeurs.
• Tax: The Consumption Tax.
• Remarks: In principle, NTA will not make refunds for the above fares even if
clients choose not to use the relevant services.
C. OA-4, OB-4, OC-4 operated by HTR Please note that the items included in
the tour fare are only those as specified in the itinerary.
• Hotel rooms: Rooms with private bath on a two-in-a-room basis at the
hotels specified in each itinerary.
For single room occupancy by choice or circumstances, extra charges will be
required as shown in the respective column in each itinerary.
Triple room may be provided as a twin room with one extra bed.
• Meals: Only the meals specified in the itinerary.
• Transfers: By public bus between Naha Airport and your hotel on a seatsharing
basis.
• Escort services: English-speaking assistant only for help to purchase public
bus tickets at Naha Airport. The assistant will not accompany you between
Naha Airport and your hotel.
• Gratuities: Gratuities to hotel servants and porters.
• Tax: The Consumption Tax.
Note: In principle, HTR will not make refunds for the above fares even if
clients choose not to use the relevant services.

8. Not Included in the Tour Fare
A. TM/TA/TAR/TO/TOL/TS1/TS1L/TS2/TS2L/TS3/TS3L operated by JGL
Meals and beverage unless mentioned, baggage handling or transfer,
laundry, telephone and any other expenses of a personal nature. Charges
and expenses other than those specified in the preceding article are not
included either. For transfers involving either Shinkansen (Bullet Train) or
motorcoach from Odawara to Tokyo and from Lake Ashi to the hotel in
Hakone, a conductor or guide will not accompany the tour. An English
speaking assistant may not accompany for pick-up and return service for
operational reasons (for example, if a taxi is used).
B. NM/NA/KMA/KF/KFP/K2 operated by NTA
NM/NA/KMA/KF/KFP
Pick up services from hotels. Meals and beverage, luggage handling or
transfer and any other expenses of a personal nature. Charges and expenses
other than those specified in the preceding article are not included either.
Charges and expenses other than those specified in the preceding article,
such as:
(1) Laundry, telephone, additional meals and drinks, and any other expenses
of a personal nature.
(2) International and domestic air fares.
(3) Airport departure taxes.
(4) Excess baggage. Heavy baggage.
(5) Guide and assistance services for pick-up/return services and during
transfer using taxi and other public transportations.
C. OA-4, OB-4, OC-4 operated by HTR
Charges and expenses other than those specified in the preceding article,
such as:
(1) Laundry, telephone, additional meals and drinks, and any other expenses
of a personal nature.
(2) International and domestic air fares, airport taxes, and fuel surcharges.
(3) Excess baggage.
(4) Any other expenses, not mentioned on the itinerary.

9. Revision of Contents of Travel Services
In case of a marked increase in transportation fares and fees to JHT, JHT
reserves the right to revise any contracted tour fare with a minimum 15 days
advance notice to clients. JHT also reserves the right to alter part or all of the
tour itinerary in case of natural or artificial disturbance beyond JHT’s control.

10. Change of Tour Fare
(1) JHT may revise its schedule of fees in accordance with increases or
deductions in transport fares and/or charges for Agent-Organized Tour owing
to unusual or unforeseen economic developments. In such cases, JHT shall
notify the client no later than the 16th day prior to the eve of departure.
(2) JHT may, when tour operational costs have risen owing to factors as
stipulated in Article 9 above, revise the tour fare accordingly, except when
substitutions are required because of a shortage of such facilities, as
transport seats, hotel rooms, etc.
(3) In the event travel costs become lower, JHT shall reduce the tour fare
accordingly.

11. Change of Tour Participants
(1) A client who has entered into a Travel Contract may, with JHT consent,
transfer the status in the contract to a third party. In this case, the clients shall
enter the required information in the form provided by JHT and submit it
together with the specified handling fee.
(2) The transfer of status in the contract to a third party as stipulated in Item
(1) of this Article shall become valid by the consent of JHT.

12. Cancellation of Travel Contract by the Client
(1) The client is at all times entitled to cancel the Travel Contract, but must
pay JHT a cancellation charge as stipulated in Article 14 below.
(2) In any of the following cases, the client may cancel the Travel Contract
without paying a cancellation charge: (a) When the contents of the Travel
Contract have been substantially revised.
(b) When the tour fare is increased in accordance with the provisions of
Article 10.
(c) In cases where natural calamity or disaster, weather conditions, civil
unrest, suspension of services related to transportation, accommodation and
other facilities, governmental orders, or other causes make safe, smooth tour
operation impossible, or when there is a valid reason to believe the tour
cannot continue.
(d) When JHT has not delivered the Final Tour Itinerary to the client by the
prescribed date.
(e) When tour operation becomes impossible owing to factors for which JHT
is liable.

13. Cancellation of Travel Contracts and Tour Operation
by JHT
(1) If the client has not paid the tour fare by the prescribed date, JHT may
cancel the Travel Contract. In such cases, the clients shall pay JHT the
applicable cancellation charge.
(2) In any of the following cases, JHT may cancel the Travel Contract.
(a) When it becomes evident that the client does not satisfy the sex, age,
qualification, skill or other requirements specified by JHT for participation in
the tour.
(b) When the client is recognized as unfit to join the tour owing to illness or
for other reasons.
(c) When here is evidence that the client threatens to cause other participants
embarrassment or inconvenience, or might otherwise interfere with the
smooth performance of the collective activities of the tour.
(d) When the minimum number of participants as stipulated by JHT in the
Travel Contract has not been met. In such cases, JHT shall notify the client of
tour cancellation no later than the 20th day (the 4th day for a one-day tour)
prior to the eve of departure.
(e) When the necessary conditions as clearly stated at the conclusion of the
Travel Contract cannot materialize or when there is valid reason to believe
that the required conditions cannot be met.
(f) In the event of a natural calamity or disaster, poor weather conditions, civil
disturbance, suspension of services related to transportation,
accommodations, etc., governmental orders, or other circumstances beyond
JHT control, and when safe, and smooth tour operation according to the
itinerary specified in the Travel Contract has become impossible, or there is a
valid reason to believe that the tour cannot continue.
(3) When JHT cancels the Travel Contract in accordance with Paragraph (1)
mentioned above, it shall refund payment after deducting the specified
penalties from said payment or from the deposit received from the client.
When JHT cancels a tour in conformity with Paragraph (2) mentioned above,
it shall return the full amount of the tour fare (or deposit) received from the
client.

14. Cancellation Charge
(1) If a client cancels the Tour Contract for personal reasons, the following
cancellation rates will apply to the tour fare. Clients remaining in the tour will
incur the balance of additional per room costs associated with the change in
number of participants.
The following applies to cancellations of the tour spaces:

Tour code of TM/TA/TAR/TO/TOL/TS1/TS1L/TS2/TS2L/ TS3/TS3L
operated by JGL; NM/NA/KMA/KF/KFP/K2 operated by NTA ; OA-4, OB-4,
OC-4 operated by HTR.

Cancellation charge for the tours operated by JGL/NTA:
-8 or more days prior to the date: No charge.
-7 days to 2 days prior to the tour date: 10% of the tour fare.
-1 day prior to the tour date: 20% of the tour fare.
-Prior to the starting time of the tour: 50% of the tour fare.
-On or after the tour date: 100% of the tour fare.

Cancellation charge for the tours operated by HTR:
-15 or more days prior to the tour date: No charge.
-14 days to 4 days prior to the tour date: 20% of the tour fare.
-3 days to 1 day prior to the tour date: 30% of the tour fare.
-On or after the tour date: 100% of the tour fare.

CHANGES FOR WHICH JHT SHALL PAY
COMPENSATION
Amount of compensation for changes - Tour fare x
the following percentage per incident
If the client is notified by
the day prior to start of
tour:
IIf the client is notified
after start of tour:
(1) Change in tour departure or termination date as specified in tour brochures: 1.5% 3.0%
2) Changes in destination or entry to tourist spots and/or facilities (including restaurants) stated in
tour brochures:
1.0% 2.0%
(3) Changes in grade or equipment of transport facilities as stated in tour brochures to those of lower
cost (only when the total price after change becomes less than stated in the Tour Contract.):
1.0% 2.0%
(4) Changes in transport vehicles or of the company operating them as stated in tour brochures: 1.0% 2.0%
(5) Change in accommodation facilities or the name of the company operating them as stated in tour
brochures:
1.0% 2.0%
(6) Change in type of rooms at hotels, etc., their facilities, or view as stated in tour brochures: 1.0% 2.0%
(7) Regarding changes in items (1) through (6) above as related to the tour title in brochures, these
rates shall apply instead of those for the above items:
2.5% 5.0%
Notes:
1. “One incident” represents one train ride, one automobile ride or one boat ride in the case of transportation; one overnight stay in the case of
accommodations; and one change in each of the applicable items involving other services.
2. If multiple changes as stated in (4) to (6) above occur during one train, automobile or boat ride, or one overnight stay, they will be regarded as a single
alteration.
3. Only one rate shall apply for changes as stated in (7) as above.

(2) In case of cancellation in booking via travel loan beyond JHT
responsibility, the above cancellation charges will apply.
(3) If a client fails to pay the tour fare by the designated date, JHT will
assume the client has canceled as of the following day, and the cancellation
charges specified above will apply.

15. Cancellation after Departure:
1. Cancellation by client
(1) When the client leaves the tour group for personal reasons, JHT will
consider it a forfeiture of contracted rights and claims to any refund.
(2) If certain services cannot be provided as promised in the Tour Contract for
reasons beyond client responsibility, relevant portions of the contract may be
canceled, with an appropriate refund deducted from the total tour fare.
2. Cancellation by JHT:
(1) JHT may cancel the Tour Contract for tours after the departure date in the
following cases:
(a) When the client is unable to continue the tour owing to illness or other
factors.
(b) When the client is seen to disturb the order or collective activities of tour
participants by disobeying tour conductor instructions, or by behaving in a
manner which otherwise jeopardizes safety, and smooth tour operation.
(c) When the tour cannot continue owing to natural disaster, weather
conditions, civil unrest, labor disputes, suspension of services by
transportation or accommodation facilities, governmental orders, or other
causes beyond JHT control.
(2) Effect of cancellation and refund:
If JHT cancels the Tour Contract in accordance with the Provision 2. (1)
mentioned above, travel services rendered to the client shall be deemed as
having been completed, and a refund from the tour fare shall be paid for
services not yet rendered. In cases where travel services are not rendered
owing to tour cessation, or services for which JHT has paid (or will pay)
expenses, cancellation charge, penalty, or etc., JHT will refund only the
balance thereof.
(3) When JHT cancels the Tour Contract for tours in accordance with the
Provision 2. (1) (a) and (c) mentioned above, JHT shall, at the client’s
expense, make necessary arrangements as requested for return to point of
departure.

16. Refund of Travel Costs
Should JHT incur any liability to pay a refund to a client, such as a tour fare
reduction in accordance with Article 10, and if either the client or JHT has
canceled the Tour Contract in accordance with Articles 12 through 15, JHT
shall make said refund within 7 days from the day following cancellation
when effecting refund before tour departure, and within 30 days, counting
the day after the tour ends, as stipulated in the contract, in cases when
reduction or cancellation occur after tour departure. However, should there
be any expenses as cancellation charges, penalties, etc. which JHT has
already paid or will have to pay for services not provided because of tour
cancellation, said expenses shall be borne by the client.

17. Tour Conductors
(1) Tour conductors shall be licensed as authorized by the Guide Business Act
and generally referred to in the contract as an “English-speaking guide.”
(2) Tour itineraries which specify “to be escorted by English-speaking guide”
will provide such accompaniment as a general rule. The English-speaking
guide shall ensure the safety of clients and smooth operation of the tour as
stipulated in the Travel Contract. Clients shall obey the instructions of the
English-speaking guide so that the tour can proceed safely and smoothly.
Hours during which the English-speaking guide renders services shall, in
principle, be from 8:00 to 20:00. In certain tour itineraries, from departure to
completion, an English-speaking guide shall be provided only at sightseeing
destinations.
(3) An English-speaking guide shall not accompany clients on individual-type
tours. Clients joining such tours will be responsible for procuring the desired
services after being provided with travel coupons and/or tickets by JHT.
(4) In cases where travel services must be altered owing to inclement
weather or other conditions during unaccompanied portions of tour, clients
shall be responsible for arranging the required services on their own behalf.

18. Responsibility
Tour code of TM/TA/TAR/TO/TOL/TS1/TS1L/TS2/TS2L/ TS3/TS3L
operated by JGL; NM/NA/KMA/KF/KFP/K2 operated by NTA; OA-4, OB-4,
OC-4 operated by HTR.

Responsibility (JGL/NTA/HTR)
JGL/NTA/HTR shall assume liability for damages incurred by the clients due
to wilful or negligent acts on the part of JGL/NTA/HTR or its agent in charge
of tour arrangements during the course of execution of the travel contract.
With respect to compensation for damages to baggage, the maximum
amount shall be ¥150,000 per person, and said compensation shall be made
only when such damages are reported to JGL/NTA/HTR within 14 days from
the day on which such damages have occurred. JGL/NTA/HTR shall not be
liable for damages incurred by the client due to such reasons as natural
disaster, war, disturbances, accident, fire, acts of government, and alteration
or cancellation of tour itinerary due to such causes, accidents occurring
during clients’ free activities, food poisoning, theft, delays, stoppages,
alteration of schedule and route in relation to transportation facilities,
congestion of traffic, and any cause beyond the control of JGL/NTA/HTR and/
or agents in charge of tour arrangements.

19. Special Indemnifications
1. In accordance with the JHT Organized Tour Contract, JHT shall pay
compensation, or provide condolence money to the client in the event of
death or significant bodily harm and/or pay compensation money for
damage to baggage, which is either coincidental with or due to extenuating
circumstances encountered during the Organized Tour, regardless of JHT’s
responsibility as stipulated in Article 18.
2. JHT shall not pay compensation or provide condolence money as
stipulated in 1. of this Article when damages result from the client’s willful
negligence, driving while intoxicated and/or illness. The same restriction
applies should the client engage in such dangerous sports and activities as
skydiving, luge, bobsledding, hang-gliding (motordriven or otherwise), gyroplaning,
mountain climbing (using such specialized tools as picks), gocarting,
snow-mobiling, and others not included in the Organized Tour and
engaged in during a client’s free time.
3. Except for articles listed as exempted from JHT responsibility as specified
in JHT terms and conditions, the following items are also exempted from JHT
responsibility. Jewelry/precious metals (excluding those used for practical
every day use such as wrist watches and glasses), personal computers/word
processors and accessories, data and similar items, drivers licenses, visas,
deposit receipts (including bankbooks and bank cards) and similar articles,
and equipment for windsurfing, scuba diving, surfing or similar sports.
4. In case JHT incurs both the duty to pay compensation as stipulated in 1. of
this Article and to indemnify client for damages in accordance with Article 18,
both shall be regarded as “already executed” within their amount limits
when any one of the above duties is satisfied.

20. Liability of Client
JHT shall require the client to indemnify JHT for losses sustained owing to a
client’s willful negligence, fault, conduct against public order and good
manners, or breach of provisions in the JHT Organized Tour Contract.

21. Special Compensation (JGL/NTA/HTR)
Regardless of whether or not JGL/NTA/HTR assumes liability, JGL/NTA/HTR
shall pay compensation and monetary tokens of sympathy, as specified
under the special provisions of the General Terms and Conditions of JGL/NTA/
HTR Organized Tours Contract, for the death or certain damages to body
incurred by the clients in the course of the organized tour. In case of JGL/
NTA/HTR assuming liability for damages under the provisions in the
forementioned paragraph, the amount to be paid thereunder shall be
reduced by the amount equal to the compensation paid by JGL/NTA/HTR
under the provision of the special compensation.
JGL/NTA/HTR reserves the right to cancel or alter the travel contract pursuant
to its General Terms and Conditions for tours.

22. Itinerary Booking Guarantee
(1) Should major changes occur in the Tour Contract contents as stated in the
left-hand column of the accompanying table (except for changes mentioned
in 1 through 3 below), JHT shall calculate compensation money by
multiplying tour fares by the rate indicated in the right-hand column of the
table, and refund to the client within 30 days from the day after the tour ends.
However, if it is evident that liability as set forth in (1) of Article 18 occurs
owing to said changes, JHT shall pay the amount not as compensation for
changes but as either a portion or total amount of indemnification for
damages.
1) JHT shall not pay compensation for changes when they occur for the
following reasons (however, compensation shall be paid in the event of
shortage, even when services are provided, such as for seats, rooms and
other facilities):
(a) Bad weather and natural disasters which hinder the tour itinerary.
(b) War.
(c) Civil unrest.
(d) Governmental orders.
(e) Suspension of services involving transportation, accommodations, etc.,
such as cancellation, interruption, cessation, etc.
(f) Provision of transport services different from the original schedule, owing
to delays or changes in operation schedules.
(g) Necessary measures to prevent tour participant death or bodily harm.
2) Should cancellation in the Tour Contract be made in accordance with
Articles 12 through 15, and should changes occur in such canceled portions,
JHT shall not pay compensation.
3) Even if major changes occur in the Tour Contract contents, as stated in the
accompanying table, JHT shall not pay compensation if they are changes in
the Final Tour Itinerary, and the changes are within the scope of services
stated in tour brochures.
(2) Regardless of Item (1) mentioned above, the maximum amount of
compensation for changes paid by JHT under one organized Tour Contract
shall be the tour fare multiplied by 15 percent. This money will not be paid,
however, if the total amount is less than ¥1,000.
(3) When the situation warrants, JHT shall indemnify the client by offering
economic benefits equivalent to compensation money, or damage
indemnification instead of cash payment, if the client so agrees.
(4) If, after JHT has compensated for changes made in accordance with
Provision (1) mentioned above, it becomes evident that JHT is responsible for
the changes as stated in Article 18, Provision (1), JHT shall pay the client for
the damages mentioned in Article 18 after deducting the sum already paid
under the terms of Provision (1) mentioned above.

23. Correspondence Contract
When we receive an application from a credit cardholder, hereinafter referred
to as a “member”, of a credit company we deal with, based on the conditions
of “receiving payment of travel charges, cancellation fees, etc., without the
signature of the member”, hereinafter referred to as a correspondence
contract, travel conditions are different from the ordinary travel conditions in
the cases listed below. Some travel agencies may not be able to handle this
type of application. The types of cards that are handled vary among travel
agencies.
(1) A contract shall be based on “travel business-related stipulations that are
used for conclusion of a travel contract by correspondence means contract.”
(2) A contract shall be concluded at a time we consent when an application is
handled by telephone, and when we issue a notification of our consent in the
case of other communications methods. At the time of application,
information regarding the “member’s number, card expiration date,” etc.,
shall be provided.
(3) A “card usage date” shall be the day of payment or repayment of travel
charge, etc. The card usage date for travel charges shall be the “date when a
contract is concluded.” The card usage date for cancellations fees shall be
“the day cancellation of a contract is requested.” (When a request for
cancellation is made on or after the card usage date for travel charges,
repayment shall be made within 7 days from the day after the request.)
(4) When payment cannot be made using the credit card the member used to
make the reservation for credit reasons, etc., we shall cancel the
Correspondence Contract, and be entitled to cancellation fees in the same
amount as mentioned above, as payment for damage caused by a breach of
contract. However, this shall not apply if travel charges are paid in cash by a
date we designate separately.

24. Privacy Policies
JHT and its entrusted travel agencies listed in the Sales Office column will
use the personal information provided in the tour application forms only for
communicating with clients and for arranging transportation and
accommodations to provide the services request by the client.

25. Standard of Tour Conditions and Fares
All the tour fares are effective from January 1, 2019 to December 31, 2019
unless otherwise specified in the tour description.

26. Others
(1) The client shall pay the expenses incurred when he or she asks for the
personal accompaniment of a tour conductor for such purposes as acting as
a guide, shopping, etc., costs arising from client injury or illness, the return of
lost baggage or articles left behind owing to personal negligence, as well as
changes incurred by independent activity.
(2) The client shall accept all responsibility for decisions regarding individual
purchases at souvenir shops even when said shops are introduced by JHT or
its local tour operators.
(3) Even if Mt. Fuji and others are invisible due to the weather conditions, the
tour will not be canceled or tour fee will not be refunded.
(4) Other matters are subject to the JHT Tour Contract, including related tour
documents presented separately.
(5) Clients who require special attention for reasons of which JHT could not
be aware such as allergies, previous illnesses, chronic diseases and so on,
shall notify and discuss this matter with JHT before submitting the tour
application.
(6) This Travel Contract between the client and JHT shall be governed by and
construed in accordance with the laws of Japan.
(7) Any questions arising out of this contract, or any matters not stipulated
herein shall be settled each time upon consultation between the client and
JHT. Should the consultation fail to reach a mutual agreement, the matter
shall be submitted to the exclusive jurisdiction of the Tokyo District Court of
Japan for the settlement.
(8) These tour conditions represent the English translation of part of the
General Terms and Conditions of the Japan Holiday Tours Organized Tour
Contract as approved by Japan's Ministry of Land, Infrastructure, Transport
and Tourism.
(9) The original text was written in Japanese. The English translation has
been prepared by Japan Holiday Tours. If any discrepancies should arise
between the Japanese and English texts, the former shall prevail at all times.

[Tours operated by 1 TOBU TOP TOURS CO., LTD.]

1. Contract for Agent-Organized Tours
1) Responsibility rests with the companies operating Agent-Organized Tours,
Japan Holiday Tours, hereinafter referred to as JHT. Tour code of TSA and
HTW are operated by TOBU TOP TOURS CO., LTD. (Licensed Travel Agency
No. 38), hereinafter referred to as TOBU TOP TOURS CO., LTD. The name in
full appears in the tour pamphlets. Clients joining such tours shall conclude
an Agent-Organized Tour Contract, hereinafter referred to as the Travel
Contract, with the following.
• TOBU TOP TOURS CO., LTD.
Nishi-Shinjuku, Prime Square 16F 7-5-25
Nishi Shinjuku, Shinjuku-ku, Tokyo 160-0023, Japan
Phone: +81 (03)5348-2745/Fax:+81(03)5348-2704
Contact Section: Japan Travel Division
Inbound Tourism Promotion & Marketing Dept.
E-mail: japan_travel@tobutoptours.co.jp
(2) The content and conditions of the contract shall conform to those
specified for each tour itinerary, conditions as specified hereunder, the final
itinerary handed to clients before departure, hereinafter referred to as the
“Final Tour Itinerary”, and Agent-Organized Tours as described in JHT’s
general terms and conditions as based on the Travel Agency Law, hereinafter
referred to as “General Terms and Conditions of Agent Organized Tours”.

2. Application for Agent-Organized Tour Contracts
(1) The client shall provide on the JHT application form information as
required by JHT and submit the form together with the necessary reservation
deposit. Said deposit shall be applied to the tour fare, cancellation charges or
penalties.
(2) TOBU TOP TOURS CO., LTD. may accept applications for travel contracts
by telephone, mail, facsimile and other means of communication. All
information that a client provides to TOBU TOP TOURS CO., LTD. is strictly
confidential, and used only for arranging his/her plan.
(3) The Travel Contract shall become valid upon acceptance by TOBU TOP
TOURS CO., LTD. and full payment shall be made within 5 business days
after a client’s reservation is confirmed, or a reservation can be automatically
voided.

3. Special Conditions of Tour Application
(1) Clients under 18 years of age must be accompanied by a parent or
guardian (TOBU TOP TOURS CO., LTD.).
(2) JHT may refuse an application if the client’s age, qualifications, skills and
other conditions do not conform to those designated for tours aimed at
specific customer categories or purposes.
(3) Clients who require special attention from JHT during the tour due to
chronic disease, general ill-health, pregnancy or physical handicap shall
advise JHT of this when applying for the tour. JHT shall comply with such
requests to the extent deemed feasible and reasonable. In such cases, JHT
may require clients to present a medical certificate. JHT may refuse a client’s
application if conditions at travel destinations and facilities are such that safe,
smooth tour operation cannot be guaranteed, or require that the client be
accompanied by an escort. Notification concerning acceptance or rejection of
client participation in the tour shall be made by JHT within 1 week after the
application is submitted.
(4) If JHT determines that the client needs medical diagnosis or treatment by
a physician owing to illness, functional disease or other reasons during the
tour, JHT shall take measures necessary to ensure smooth operation of the
tour. All costs resulting from such measures shall be borne by the client.
(5) Independent activities for reasons of the client’s own choosing shall not
be arranged by JHT during the tour. However, JHT may, depending on the
tour course, arrange such activities under separate conditions.
(6) JHT may also refuse client participation in the tour for operational
reasons.

4. Contract Document and Final Itinerary
(1) After the client has entered into a Tour Contract with JHT as stipulated in
Articles 2 & 3 above, the brochures and the tour conditions listed herein shall
be included in the Travel Contract.
(2) Unless specified in the Travel Contract, JHT shall deliver to the client the
Final Tour Itinerary, showing the time and place for assembly, mode of
transport, and lodging facilities not later than 1 day prior to the tour departure
date. Irrespective of the above, when application for the Agent-Organized
Tour is made on or after 7 days prior to the eve of tour departure, the Final
Tour Itinerary shall be presented to the client by the departure date.
(3) The scope of travel services for which JHT is liable in arranging and
administering the itinerary shall be specified in the Travel Contract as stated
in Paragraph (1) mentioned above and in the Final Tour Itinerary as stipulated
in Paragraph (2) mentioned above.

5. Payment of Tour Fare
Payment of tour fare in full must be made prior to the departure time. A travel
contract is deemed to be concluded and become effective upon receipt of full
payment.
6. Amount of Tour Fare
*Minimum number of participants required for the tour is 2 adults. If one 18
or over aged client with one under 18 aged client would apply to TOBU TOP
TOURS CO., LTD. related tours, in respect of accommodation fare only, adult
fare is applicable towards under 18 aged client.
(1) 18 or over aged clients shall be charged the “adult fare.”
(2) 12-17 aged clients shall be charged the “youth fare.”
(3) 6-11 aged clients shall be charged the “child fare.”
(4) 4 & 5 years of aged clients shall be charged the “preschooler fare.”
(5) 3 years or younger of aged clients are NOT charged unless requesting
special needs/arrangement.
(6) The fare is indicated for each tour course. Clients are asked to confirm the
fare according to the departure date and the number of participants.

7. Included in the Tour fare
TSA • Exchange Ticket for TOKYO SKYTREE TEMBO DECK (350m)
• Tobu Railway Section-limited 1day Pass
• Exchange Ticket for Sumida Aquarium
(Located in Tokyo Skytree Town)
HTW • Japanese-style Confection Making Experience
• Railroad Fare (RT)
• Boat Tour (20 min.)
• Lunch at Tochigi Grand Hotel
• Walking Map (English written)
8. Revision of Contents of Travel Services
In case of a marked increase in transportation fares and fees to JHT, JHT
reserves the right to revise any contracted tour fare with a minimum 15 days
advance notice to clients. JHT also reserves the right to alter part or all of the
tour itinerary in case of natural or artificial disturbance beyond JHT’s control.

9. Change of Tour Fare
(1) JHT may revise its schedule of fees in accordance with increases or
deductions in transport fares and/or charges for Agent-Organized Tour owing
to unusual or unforeseen economic developments. In such cases, JHT shall
notify the client no later than the 16th day prior to the eve of departure.
(2) JHT may, when tour operational costs have risen owing to factors as
stipulated in Article 9 above, revise the tour fare accordingly, except when
substitutions are required because of a shortage of such facilities, as
transport seats, hotel rooms, etc.
(3) In the event travel costs become lower, JHT shall reduce the tour fare
accordingly.

10. Change of Tour Participants
(1) A client who has entered into a Travel Contract may, with JHT consent,
transfer the status in the contract to a third party. In this case, the clients shall
enter the required information in the form provided by JHT and submit it
together with the specified handling fee.
(2) The transfer of status in the contract to a third party as stipulated in Item
(1) of this Article shall become valid by the consent of JHT.

11. Cancellation of Travel Contract by the Client
(1) A client is allowed to make a cancellation at any time by following and
with NOT violating the cancellation policy of TOBU TOP TOURS CO., LTD.
*based on the departure/attending date
• 8 or more days prior to the date: NO CHARGE
• 7 days to 2 days prior the tour date: 10%
• 1 day prior to the tour date: 20%
• On the tour date / No show: 100
(2) A client must note that change of the departure date, plans, and/or decline
in the number of participants for his/her convenience is/are defined as
cancellation in terms of our cancellation policy.
(3) The charge applies regardless of a client’s actual payment, by fairly
following above, once his/her reservation is confirmed.
(4) We shall accept a client’s request of cancellation during our office hours
ONLY: Monday through Friday: 10:00 a.m. through 6:30 p.m.
(5) If a client requests his/her cancellation on either or both on Saturday and/
or Sunday/Japan’s public holidays, the day of his/her request of cancellation
is considered as NEXT BUSINESS DAY.
(6) If a client violates a due date for payment without any notification, his/her
reservation is automatically cancelled, and when cancellation charge incurs,
he/she must pay towards his/her violation to our policy.
(7) In any following cases, a client may cancel the Travel Contract without
paying a cancellation charge:
(a) when the contents of the Travel Contract have been substantially revised.
(b) when the tour fare is increased in accordance with the provisions of
Article 10.
(c) In cases where natural calamity or disaster, weather condition,
accommodation and other facilities, governmental orders, or other causes
make safe, smooth tour operation impossible, or when there is a valid reason
to believe the tour cannot continue.
(d) When JHT has not delivered the final tour itinerary to the client by the
prescribed date.
(e) When tour operation becomes impossible owing to factors for which JHT
is liable.

12. Cancellation of Travel Contracts and Tour Operation
  by JHT

(1) If the client has not paid the tour fare by the prescribed date, JHT may
cancel the Travel Contract. In such cases, the clients shall pay JHT the
applicable cancellation charge.
(2) In any of the following cases, JHT may cancel the Travel Contract.
(a) When it becomes evident that the client does not satisfy the sex, age,
qualification, skill or other requirements specified by JHT for participation in
the tour.
(b) When the client is recognized as unfit to join the tour owing to illness or
for other reasons.
(c) When here is evidence that the client threatens to cause other participants
embarrassment or inconvenience, or might otherwise interfere with the
smooth performance of the collective activities of the tour.
(d) When the minimum number of participants as stipulated by JHT in the
Travel Contract has not been met. In such cases, JHT shall notify the client of
tour cancellation no later than the 20th day (the 4th day for a one-day tour)
prior to the eve of departure.
(e) When the necessary conditions as clearly stated at the conclusion of the
Travel Contract cannot materialize or when there is valid reason to believe
that the required conditions cannot be met.
(f) In the event of a natural calamity or disaster, poor weather conditions, civil
disturbance, suspension of services related to transportation,
accommodations, etc., governmental orders, or other circumstances beyond
JHT control, and when safe, and smooth tour operation according to the
itinerary specified in the Travel Contract has become impossible, or there is a
valid reason to believe that the tour cannot continue.
(3) When JHT cancels the Travel Contract in accordance with Paragraph (1)
mentioned above, it shall refund payment after deducting the specified
penalties from said payment or from the deposit received from the client.
When JHT cancels a tour in conformity with Paragraph (2) mentioned above,
it shall return the full amount of the tour fare (or deposit) received from the
client.

13. Cancellation Charge
(1) A client is allowed to make a cancellation at any time by following and
with NOT violating the cancellation policy of TOBU TOP TOURS CO., LTD. The
following applies to cancellation of the tour spaces:
• 8 or more days prior to the date: NO CAHRGE
• 7 days to 2 days prior the tour date: 10%
• 1 day prior to the tour date: 20%
• On the tour date / No show: 100
(2) In case of cancellation in booking via travel loan beyond JHT
responsibility, the above cancellation charges will apply.
(3) If a client fails to pay the tour fare by the designated date, JHT will
assume the client has canceled as of the following day, and the cancellation
charges specified above will apply.

14. Cancellation after Departure
1. Cancellation by client
(1) When the client leaves the tour group for personal reasons, JHT will
consider it a forfeiture of contracted rights and claims to any refund.
(2) If certain services cannot be provided as promised in the Tour Contract for
reasons beyond client responsibility, relevant portions of the contract may be
canceled, with an appropriate refund deducted from the total tour fare.
2. Cancellation by JHT:
(1) JHT may cancel the Tour Contract for tours after the departure date in the
following cases:
(a) When the client is unable to continue the tour owing to illness or other
factors.
(b) When the client is seen to disturb the order or collective activities of tour
participants by disobeying tour conductor instructions, or by behaving in a
manner which otherwise jeopardizes safety, and smooth tour operation.
(c) When the tour cannot continue owing to natural disaster, weather
conditions, civil unrest, labor disputes, suspension o f services by
transportation or accommodation facilities, governmental orders, or other
causes beyond JHT control.
(2) Effect of cancellation and refund:
If JHT cancels the Tour Contract in accordance with the Provision 2. (1)
mentioned above, travel services rendered to the client shall be deemed as
having been completed, and a refund from the tour fare shall be paid for
services not yet rendered. In cases where travel services are not rendered
owing to tour cessation, or services for which JHT has paid (or will pay)
expenses, cancellation charge, penalty, or etc., JHT will refund only the
balance thereof.
(3) When JHT cancels the Tour Contract for tours in accordance with the
Provision 2. (1) (a) and (c) mentioned above, JHT shall, at the client’s
expense, make necessary arrangements as requested for return to point of
departure.

15. Refund of Travel Costs
Should JHT incur any liability to pay a refund to a client, such as a tour fare
reduction in accordance with Article 10, and if either the client or JHT has
canceled the Tour Contract in accordance with Articles 12 through 15, JHT
shall make said refund within 7 days from the day following cancellation
when effecting refund before tour departure, and within 30 days, counting
the day after the tour ends, as stipulated in the contract, in cases when
reduction or cancellation occur after tour departure. However, should there
be any expenses as cancellation charges, penalties, etc. which JHT has
already paid or will have to pay for services not provided because of tour
cancellation, said expenses shall be borne by the client.

16. Tour Conductors
(1) Tour conductors shall be licensed as authorized by the Guide Business Act
and generally referred to in the contract as an “English-speaking guide.”
(2) Tour itineraries which specify “to be escorted by English-speaking guide”
will provide such accompaniment as a general rule. The English-speaking
guide shall ensure the safety of clients and smooth operation of the tour as
stipulated in the Travel Contract. Clients shall obey the instructions of the
English speaking guide so that the tour can proceed safely and smoothly.
Hours during which the English-speaking guide renders services shall, in
principle, be from 8:00 to 20:00. In certain tour itineraries, from departure to
completion, an English-speaking guide shall be provided only at sightseeing
destinations.
(3) An English-speaking guide shall not accompany clients on individual-type
tours. Clients joining such tours will be responsible for procuring the desired
services after being provided with travel coupons and/or tickets by JHT.
(4) In cases where travel services must be altered owing to inclement
weather or other conditions during unaccompanied portions of tour, clients
shall be responsible for arranging the required services on their own behalf.

17. Responsibility
TOBU TOP TOURS CO., LTD. shall assume liability for damages incurred
by the clients due to wilful or negligent acts on the part of TOBU TOP
TOURS CO., LTD. or its agent in charge of tour arrangements during the
course of execution of the travel contract. With respect to compensation
for damages to baggage, the maximum amount shall be ¥150,000 per
person, and said compensation shall be made only when such damages
are reported to TOBU TOP TOURS CO., LTD. within 14 days from the day
on which such damages have occurred. TOBU TOP TOURS CO., LTD.
shall not be liable for damages incurred by the client due to such
reasons as natural disaster, war, disturbances, accident, fire, acts of
government, and alteration or cancellation of tour itinerary due to such
causes, accidents occurring during clients’ free activities, food
poisoning, theft, delays, stoppages, alteration of schedule and route in
relation to transportation facilities, congestion of traffic, and any cause
beyond the control of TOBU TOP TOURS CO., LTD. and/or agents in
charge of tour arrangements.

18. Special Indemnifications
1. In accordance with the JHT Organized Tour Contract, JHT shall pay
compensation, or provide condolence money to the client in the event of
death or significant bodily harm and/or pay compensation money for
damage to baggage, which is either coincidental with or due to extenuating
circumstances encountered during the Organized Tour, regardless of JHT’s
responsibility as stipulated in Article 18.
2. JHT shall not pay compensation or provide condolence money as
stipulated in 1. of this Article when damages result from the client’s willful
negligence, driving while intoxicated and/or illness. The same restriction
applies should the client engage in such dangerous sports and activities as
skydiving, luge, bobsledding, hang-gliding (motordriven or otherwise), gyroplaning,
mountain climbing (using such specialized tools as picks), gocarting,
snow-mobiling, and others not included in the Organized Tour and
engaged in during a client’s free time.
3. Except for articles listed as exempted from JHT responsibility as specified
in JHT terms and conditions, the following items are also exempted from JHT
responsibility. Jewelry/precious metals (excluding those used for practical
every day use such as wrist watches and glasses), personal computers/word
processors and accessories, data and similar items, drivers licenses, visas,
deposit receipts (including bankbooks and bank cards) and similar articles,
and equipment for windsurfing, scuba diving, surfing or similar sports.
4. In case JHT incurs both the duty to pay compensation as stipulated in 1. of
this Article and to indemnify client for damages in accordance with Article 18,
both shall be regarded as “already executed” within their amount limits
when any one of the above duties is satisfied.

19. Liability of Client
JHT shall require the client to indemnify JHT for losses sustained owing to a
client’s willful negligence, fault, conduct against public order and good
manners, or breach of provisions in the JHT Organized Tour Contract.

20. Many of problems, Which TOBU TOP TOURS CO.,
  LTD. CAN NOT Held Responsible for, Can Be Insured
  Against.

TOBU TOP TOURS CO., LTD. highly recommends that a client takes out
insurance to provide adequate cover for medical expenses and personal
accident. A client is responsible to finance on the spot medical treatment and
other contingencies, and then to reclaim this from TOBU TOP TOURS CO.,
LTD., if covered. A client will be required to provide documentation to TOBU
TOP TOURS CO., LTD. to facilitate a claim. Please note that there are
exclusions to coverage of insurance. It is the responsibility of TOBU TOP
TOURS CO., LTD. to be familiar with the insurance coverage purchased and
ensure that the coverage meets your travel needs. Insurance has been
purchased and paid for in full as soon as the reservation is made to become
fully effective.

21. Itinerary Booking Guarantee
(1) Should major changes occur in the Tour Contract contents as stated in the
left-hand column of the accompanying table (except for changes mentioned
in 1 through 3 below), JHT shall calculate compensation money by
multiplying tour fares by the rate indicated in the right-hand column of the
table, and refund to the client within 30 days from the day after the tour ends.
However, if it is evident that liability as set forth in (1) of Article 18 occurs
owing to said changes, JHT shall pay the amount not as compensation for
changes but as either a portion or total amount of indemnification for
damages.
1) JHT shall not pay compensation for changes when they occur for the
following reasons (however, compensation shall be paid in the event of
shortage, even when services are provided, such as for seats, rooms and
other facilities):
(a) Bad weather and natural disasters which hinder the tour itinerary.
(b) War.
(c) Civil unrest.
(d) Governmental orders.
(e) Suspension of services involving transportation, accommodations, etc.,
such as cancellation, interruption, cessation, etc.
(f) Provision of transport services different from the original schedule, owing
to delays or changes in operation schedules.
(g) Necessary measures to prevent tour participant death or bodily harm.
2) Should cancellation in the Tour Contract be made in accordance with
Articles 12 through 15, and should changes occur in such canceled portions,
JHT shall not pay compensation.
3) Even if major changes occur in the Tour Contract contents, as stated in the
accompanying table, JHT shall not pay compensation if they are changes in
the Final Tour Itinerary, and the changes are within the scope of services
stated in tour brochures.
(2) Regardless of Item (1) mentioned above, the maximum amount of
compensation for changes paid by JHT under one organized Tour Contract
shall be the tour fare multiplied by 15 percent. This money will not be paid,
however, if the total amount is less than ¥1,000.
(3) When the situation warrants, JHT shall indemnify the client by offering
economic benefits equivalent to compensation money, or damage
indemnification instead of cash payment, if the client so agrees.
(4) If, after JHT has compensated for changes made in accordance with
Provision (1) mentioned above, it becomes evident that JHT is responsible for
the changes as stated in Article 18, Provision (1), JHT shall pay the client for
the damages mentioned in Article 18 after deducting the sum already paid
under the terms of Provision (1) mentioned above.

22. Correspondence Contract
When we receive an application from a credit cardholder, hereinafter referred
to as a “member”, of a credit company we deal with, based on the conditions
of “receiving payment of travel charges, cancellation fees, etc., without the
signature of the member”, hereinafter referred to as a correspondence
contract, travel conditions are different from the ordinary travel conditions in
the cases listed below. Some travel agencies may not be able to handle this
type of application. The types of cards that are handled vary among travel
agencies.
(1) A contract shall be based on “travel business-related stipulations that are
used for conclusion of a travel contract by correspondence means contract.”
(2) A contract shall be concluded at a time we consent when an application is
handled by telephone, and when we issue a notification of our consent in the
case of other communications methods. At the time of application,
information regarding the “member’s number, card expiration date,” etc.,
shall be provided.
(3) A “card usage date” shall be the day of payment or repayment of travel
charge, etc. The card usage date for travel charges shall be the “date when a
contract is concluded.” The card usage date for cancellations fees shall be
“the day cancellation of a contract is requested.” (When a request for
cancellation is made on or after the card usage date for travel charges,
repayment shall be made within 7 days from the day after the request.)
(4) When payment cannot be made using the credit card the member used to
make the reservation for credit reasons, etc., we shall cancel the
Correspondence Contract, and be entitled to cancellation fees in the same
amount as mentioned above, as payment for damage caused by a breach of
contract. However, this shall not apply if travel charges are paid in cash by a
date we designate separately.

23. Privacy Policy
TOBU TOP TOURS CO., LTD. is committed to a client’s privacy. TOBU TOP
TOURS CO., LTD. promises that his/her personal information is strictly
confidential and use it only as he/she wants to.
This Privacy Policy is not a contract and does not create any legal rights, yet,
it does serve as an expression of our commitment to protecting private
personal information.
(1) Personal Information:
TOBU TOP TOURS CO., LTD. may collect personal information when a client
registers or otherwise voluntarily provides such information including, but is
not limited to:
name / address (permanet address and/or current address) / date of birth /
telephone number / e-mail address / gender / passport number / Allergy /
Credit Card number / Emergency contact information.
(2) Disclosure of Information:
We will not sell, rent, share or otherwise reveal a client’s personal information
to any third party except:
(a) Make a travel arrangement or procure a service that is part of a trip
(b) When required by law
(c) When an adult client has agreed to the disclosure
(d) To protect or defend legal rights of TOBU TOP TOURS CO., LTD. or clients’
rights in furtherance of an investigation regarding a breach of privacy policy,
or any illegal activities concerning by following Japan’s law.
(a) General Privacy Information
If, after providing a client’s personal information, he/she opts to discontinue
using services of TOBU TOP TOURS CO., LTD., he/she may contact TOBU TOP
TOURS CO., LTD. and request to remove his/her personal information from
the servers. Similarly, if a client’s information is outdated and he/she wants to
update one, let TOBU TOP TOURS CO., LTD. know and will promptly update
one.
(3) Revision
Please note that this Privacy Policy may change from time to time, yet most
such changes will be minor expectedly. Nonetheless, TOBU TOP TOURS CO.,
LTD. will post any policy changes on the page (www.tobutoptours.com/en).
TOBU TOP TOURS CO., LTD. retains the right to amend or changes this
Privacy Statement at any time.

24. Standard of Tour Conditions and Fare
All the tour fares are effective from January 1, 2019 to December 31, 2019
unless otherwise specified in the tour description.

25. Others
(1) The client shall pay the expenses incurred when he or she asks for the
personal accompaniment of a tour conductor for such purposes as acting as
a guide, shopping, etc., costs arising from client injury or illness, the return of
lost baggage or articles left behind owing to personal negligence, as well as
changes incurred by independent activity.
(2) The client shall accept all responsibility for decisions regarding individual
purchases at souvenir shops even when said shops are introduced by JHT or
its local tour operators.
(3) Even if Mt. Fuji and others are invisible due to the weather conditions, the
tour will not be canceled or tour fee will not be refunded.
(4) Other matters are subject to the JHT Tour Contract, including related tour
documents presented separately.
(5) Clients who require special attention for reasons of which JHT could not
be aware such as allergies, previous illnesses, chronic diseases and so on,
shall notify and discuss this matter with JHT before submitting the tour
application.
(6) This Travel Contract between the client and JHT shall be governed by and
construed in accordance with the laws of Japan.
(7) Any questions arising out of this contract, or any matters not stipulated
herein shall be settled each time upon consultation between the client and
JHT. Should the consultation fail to reach a mutual agreement, the matter
shall be submitted to the exclusive jurisdiction of the Tokyo District Court of
Japan for the settlement.
(8) These tour conditions represent the English translation of part of the
General Terms and Conditions of the Japan Holiday Tours Organized Tour
Contract as approved by Japan’s Ministry of Land, Infrastructure, Transport
and Tourism.
(9) The original text was written in Japanese. The English translation has
been prepared by Japan Holiday Tours. If any discrepancies should arise
between the Japanese and English texts, the former shall prevail at all times.

[Tours operated by KNT-CT Global Travel CO., LTD.]

1. Contract for Agent-Organized Tours
(1) Responsibility rests with the companies operating Agent-Organized Tours,
Japan Holiday Tours, hereinafter referred to as JHT. Tour code of K1219/
K1298/K1498 are operated by KNT-CT Global Travel CO., LTD. (Licensed
Travel Agency No. 2040), hereinafter referred to as KNT-CT Global Travel CO.,
LTD. The name in full appears in the tour pamphlets. Clients joining such
tours shall conclude an Agent-Organized Tour Contract, hereinafter referred
to as the Travel Contract, with the following.
• KNT-CT Global Travel CO., LTD.
Address: Shinjuku Sumitomo Building 36th Floor
2-6-1, Nishi Shinjuku Shinjuku-ku, Tokyo 163-0236
Commissioner of Japan Tourism Agency Registered
Travel Agency No. 2040
(2) The content and conditions of the contract shall conform to those
specified for each tour itinerary, conditions as specified hereunder, the final
itinerary handed to clients before departure, hereinafter referred to as the
“Final Tour Itinerary”, and Agent-Organized Tours as described in JHT’s
general terms and conditions as based on the Travel Agency Law, hereinafter
referred to as “General Terms and Conditions of Agent Organized Tours”.

2. Application for Agent-Organized Tour Contracts
(1) The client shall provide on the JHT application form information as
required by JHT and submit the form together with the necessary reservation
deposit. Said deposit shall be applied to the tour fare, cancellation charges or
penalties.
(2) KNT-CT Global Travel CO., LTD. may accept applications for travel
contracts by telephone, mail, facsimile and other means of communication.
All information that a client provides to KNT-CT Global Travel CO., LTD. is
strictly confidential, and used only for arranging his/her plan.
(3) Tour price shall be paid in full no later than 21 days (11 days for day trips)
reckoning from one day prior to the departure date of the tour.
(4) A participant aged under 15 years old shall be accompanied by guardian.
In the event that the participant aged 15 to 20, he/she needs to submit a
written consent form from his/her guardian.
(5) Please inform us at the time of applying if special consideration to
participate will be required. We shall comply with it as much as we can
without departing from offering fair services to all of the participants. The
expense that we will take the special measures, based on he/she offer, shall
be the burden of a participant.
(6) In the event that the itinerary, accommodation and the name of
transportation are not fixed when receiving the application, we will mail you
the final tour itinerary documents described the decisions one day prior to
the commencement date of the tour. However, when application is made on
or after 7 days prior to the departure date of the tour, the documents will be
handed out on the tour day. Even before the deadline, we will explain about
the arrangement situation as need arises (except accommodation plans).

3. Special Conditions of Tour Application
(1) JHT may refuse an application if the client’s age, qualifications, skills and
other conditions do not conform to those designated for tours aimed at
specific customer categories or purposes.
(2) Clients who require special attention from JHT during the tour due to
chronic disease, general ill-health, pregnancy or physical handicap shall
advise JHT of this when applying for the tour. JHT shall comply with such
requests to the extent deemed feasible and reasonable. In such cases, JHT
may require clients to present a medical certificate. JHT may refuse a client’s
application if conditions at travel destinations and facilities are such that safe,
smooth tour operation cannot be guaranteed, or require that the client be
accompanied by an escort. Notification concerning acceptance or rejection of
client participation in the tour shall be made by JHT within 1 week after the
application is submitted.
(3) If JHT determines that the client needs medical diagnosis or treatment by
a physician owing to illness, functional disease or other reasons during the
tour, JHT shall take measures necessary to ensure smooth operation of the
tour. All costs resulting from such measures shall be borne by the client.
(4) Independent activities for reasons of the client’s own choosing shall not
be arranged by JHT during the tour. However, JHT may, depending on the
tour course, arrange such activities under separate conditions.
(5) JHT may also refuse client participation in the tour for operational
reasons.

4. Contract Document and Final Itinerary
(1) After the client has entered into a Tour Contract with JHT as stipulated in
Articles 2 & 3 above, the brochures and the tour conditions listed herein shall
be included in the Travel Contract.
(2) Unless specified in the Travel Contract, JHT shall deliver to the client the
Final Tour Itinerary, showing the time and place for assembly, mode of
transport, and lodging facilities not later than 1 day prior to the tour departure
date. Irrespective of the above, when application for the Agent-Organized
Tour is made on or after 7 days prior to the eve of tour departure, the Final
Tour Itinerary shall be presented to the client by the departure date.
(3) The scope of travel services for which JHT is liable in arranging and
administering the itinerary shall be specified in the Travel Contract as stated
in Paragraph (1) mentioned above and in the Final Tour Itinerary as stipulated
in Paragraph (2) mentioned above.

5. Payment of Tour Fare
Payment of tour fare in full must be made prior to the departure time. A travel
contract is deemed to be concluded and become effective upon receipt of full
payment.

6. Amount of Tour Fare
(1) Clients 12 years of age and older shall be charged the adult fare, and
those aged 6 to 11 years old shall be charged the child fare unless otherwise
specified. However, when a tour includes air travel, children aged 3 to 5 will
be charged the infant fare.
One child 5 years of age or younger can join the tour in the company of an
adult, but will receive no services such as meals or bed. If there is more than
1 child, 1 child fare will be charged for each additional child 5 years of age or
younger. This does not apply to tours for which infant fares are quoted.
(2) The fare is indicated for each tour course. Clients are asked to confirm the
fare according to the departure date and the number of participants.

7. Included in the Tour fare
Expenses for transportation, accommodation, meals, admission fees
described in the itinerary and taxes such as the consumption tax.
We will not refund the above expenses even if you do not use part of them
for your own reasons.

8. Not included in the Tour Price
Fees for transportation, meals, admission not specified in the itinerary,
personal expenses during the tour (telephone, laundry, beverages and others)
and optional tours.

9. Amendment of Contents of Tour Contract and Tour
 Price

We may amend the tour contracts in the event of a natural calamity or
disaster, poor weather conditions, war, civil unrest, suspension of services
related to transportation, accommodations, etc. rendered by transportation/
accommodation facilities, governmental orders, offering unexpected
transportation service and other facts that is beyond our control. Due to the
amendment, we may revise the tour price. We may also amend the tour price
if the transportation fare is substantially increased or reduced more than
anticipated extent of amount due to unusual economic situation. In case of
increase, we will notify you no later than 16 days reckoning from the one day
before the departure day of the tour.

10. Change of Tour Participants
(1) A client who has entered into a Travel Contract may, with JHT consent,
transfer the status in the contract to a third party. In this case, the clients shall
enter the required information in the form provided by JHT and submit it
together with the specified handling fee.
(2) The transfer of status in the contract to a third party as stipulated in Item
(1) of this Article shall become valid by the consent of JHT.

11. Cancellation of Travel Contract by the Client
(1) A client is allowed to make a cancellation at any time by following and
with NOT violating the cancellation policy of KNT-CT Global Travel CO., LTD.
*based on the departure/attending date

Time of Cancellation received
K1298/K1498
K1219
Reckoning from
the one date
prior to the
departure date
of the tour
20 to 15 days
20%
-
14 to 11 days
20%
10 to 8 days
20%
20%
7 to 2 days
30%
The departure
date of the tour
on the previous day
40%
the day
50%
After departure or in case of
failure to participate without
notice.
100%

(2) A client must note that change of the departure date, plans, and/or decline
in the number of participants for his/her convenience is/are defined as
cancellation in terms of our cancellation policy.
(3) The charge applies regardless of a client’s actual payment, by fairly
following above, once his/her reservation is confirmed.
(4) We shall accept a client’s request of cancellation during our office hours
ONLY: Monday through Saturday: 9:30 a.m. through 6:00 p.m.
(5) If a client requests his/her cancellation on either or both on Sunday/
Japan’s public holidays, the day of his/her request of cancellation is
considered as NEXT BUSINESS DAY.
(6) If a client violates a due date for payment without any notification, his/her
reservation is automatically cancelled, and when cancellation charge incurs,
he/she must pay towards his/her violation to our policy.
(7) In any following cases, a client may cancel the Travel Contract without
paying a cancellation charge:
(a) when the contents of the Travel Contract have been substantially revised.
(b) when the tour fare is increased in accordance with the provisions of
Article 9.
(c) In cases where natural calamity or disaster, weather condition,
accommodation and other facilities, governmental orders, or other causes
make safe, smooth tour operation impossible, or when there is a valid reason
to believe the tour cannot continue.
(d) When JHT has not delivered the final tour itinerary to the client by the
prescribed date.
(e) When tour operation becomes impossible owing to factors for which JHT
is liable.

12. Cancellation of Travel Contracts and Tour Operation
  by JHT

(1) If the client has not paid the tour fare by the prescribed date, JHT may
cancel the Travel Contract. In such cases, the clients shall pay JHT the
applicable cancellation charge.
(2) In any of the following cases, JHT may cancel the Travel Contract.
(a) When it becomes evident that the client does not satisfy the sex, age,
qualification, skill or other requirements specified by JHT for participation in
the tour.
(b) When the client is recognized as unfit to join the tour owing to illness or
for other reasons.
(c) When here is evidence that the client threatens to cause other participants
embarrassment or inconvenience, or might otherwise interfere with the
smooth performance of the collective activities of the tour.
(d) When the minimum number of participants as stipulated by JHT in the
Travel Contract has not been met. In such cases, JHT shall notify the client of
tour cancellation no later than the 14th day (the 4th day for a one-day tour)
prior to the eve of departure.
(e) When the necessary conditions as clearly stated at the conclusion of the
Travel Contract cannot materialize or when there is valid reason to believe
that the required conditions cannot be met.
(f) In the event of a natural calamity or disaster, poor weather conditions, civil
disturbance, suspension of services related to transportation,
accommodations, etc., governmental orders, or other circumstances beyond
JHT control, and when safe, and smooth tour operation according to the
itinerary specified in the Travel Contract has become impossible, or there is a
valid reason to believe that the tour cannot continue.
(3) When JHT cancels the Travel Contract in accordance with Paragraph (1)
mentioned above, it shall refund payment after deducting the specified
penalties from said payment or from the deposit received from the client.
When JHT cancels a tour in conformity with Paragraph (2) mentioned above,
it shall return the full amount of the tour fare (or deposit) received from the
client.

13. Cancellation after Departure
1. Cancellation by a participant and its refund
When a participant leaves the tour group for the personal reasons, we will
consider that the participant waives the contracted rights and we will never
refund.
When a participant cannot receive the travel services described in the final
tour itinerary not owing to the participant responsibility, the participant may
terminate the part of the contract. In this case, we will refund the part of the
tour price.
2. Cancellation and refund by KNT-CT Global Travel CO., LTD.
We may terminate travel contract in any of the following cases. In such
cases, we will start the procedure of reimbursement of the services not
provided within 30 days reckoning from the next day of the termination of the
tour.
When a participant is unable to continue the tour owing to illness or other
reasons.
When a participant disobeys the instructions of our tour conductor or other
staff for safe and smooth tour operation or cause trouble to other participants
by assaulting or threatening them, corrupts discipline of group tour and
interfere with safe and smooth tour operation of the collective activities.
When a tour operation is suspended due to natural disaster, war, civil unrest,
suspension of the services related to transportation/accommodation
facilities, etc., governmental orders, or other circumstances that is beyond
our control.

14. Refund of Travel Costs
Should JHT incur any liability to pay a refund to a client, such as a tour fare
reduction in accordance with Article 10, and if either the client or JHT has
canceled the Tour Contract in accordance with Articles 12 through 15, JHT
shall make said refund within 7 days from the day following cancellation
when effecting refund before tour departure, and within 30 days, counting
the day after the tour ends, as stipulated in the contract, in cases when
reduction or cancellation occur after tour departure. However, should there
be any expenses as cancellation charges, penalties, etc. which JHT has
already paid or will have to pay for services not provided because of tour
cancellation, said expenses shall be borne by the client.

15. Responsibility
Responsibilities of KNT-CT Global Travel CO., LTD.
1. In executing a travel contract, should we or arranging agents cause
damage to a participant intentionally or negligently, we shall be liable
for the damages. However, this applies only if the participant notifies us
of the cases within 2 years reckoning from the next day of the damage
occurrence
2. We shall compensate for damaged baggage up to a maximum of
150,000JPY per person only if a participant notifies us of the cases
within 14 days reckoning from the next day of the occurrence (except
the damages caused intentionally or serious negligence).
Responsibilities of Clients
We shall require a client to compensate for the damage we incurred due
to a client’s intention or negligence. A client shall be required to make
every effort to understand the rights, duties and other contents of the
tour contract described in the contract documents by utilizing
information provided from us. If a client recognizes that the travel
services described in the contract documents differ from those on the
documents after departure date of the tour, a client shall be required to
notify us or arrangement agents of the facts promptly at the tour
destination.

This Tour Condition is an excerpt.
For details, please check our website.
https://www.yokosojapan-tour.com/en/tourcondition